Case Study · Federal digital services agency
AI-augmented citizen services — 9 days to 90 minutes
- Citizen queue median
- 9d → 90m
- Outputs audit-traced
- 100%
- Languages supported
- 11
- First agency live in
- 60d
Challenge
Federal digital services agency engaged 888 to deliver a sovereign-grade outcome where prior vendors had stalled.
Approach
We started with the operate posture, the audit posture, and the hand-off plan — then worked backwards to architecture and engineering.
Outcome
Result: We were stuck in a 9-day citizen queue. 888 brought us to 90 minutes — and our governance committee signed off on every model.
“We were stuck in a 9-day citizen queue. 888 brought us to 90 minutes — and our governance committee signed off on every model.”
Case Study
AI-augmented citizen services — 9 days to 90 minutes
Federal digital services agency