Case Study · Federal Tax Authority
Tax-authority citizen services — from 60 days to same-day
- Filing turnaround median
- 60d → 1d
- Citizen satisfaction (NPS)
- +58
- Tax-assistant agency dispatch
- automated
- Language coverage
- EN/AR
Challenge
Federal Tax Authority engaged 888 to deliver a sovereign-grade outcome where prior vendors had stalled.
Approach
We started with the operate posture, the audit posture, and the hand-off plan — then worked backwards to architecture and engineering.
Outcome
Result: Our citizens used to wait 60 days for a tax decision. With 888's AI augmentation, most decisions now ship same-day — and the audit trail satisfied the regulator.
“Our citizens used to wait 60 days for a tax decision. With 888's AI augmentation, most decisions now ship same-day — and the audit trail satisfied the regulator.”
Case Study
Tax-authority citizen services — from 60 days to same-day
Federal Tax Authority