thought leadership · · 8 min read
Incident response when your customer is a regulator
Government incidents have different stakeholders, different timelines, and different consequences. Here's our runbook.
An incident on a government system isn't an SLA breach — it's a political event. Our runbook reflects that: regulator notification before public statement, ministry-level escalation paths, weekly transparency briefings.
Authors
Sara Al-MahriChief Operating Officer